Ordering & Prescriptions
Do I need a prescription? Yes. Every prescription-only medication on this site requires a valid prescription from a licensed prescriber. We cannot dispense without one.
How do I send my prescription? Upload it at checkout, or email it to sales@betterworldstore.uk with your order number. Accepted formats: PDF, JPG or PNG.
Can my doctor send it directly? Yes. Ask them to send it to sales@betterworldstore.uk.
How long does prescription review take? Usually 24 business hours. If anything is unclear, we contact you before dispatching.
Can you prescribe for me? No. We dispense; we do not diagnose or prescribe. Please speak to your own doctor.
Can I change or cancel my order? Yes, if it hasn’t shipped. Email sales@betterworldstore.uk with your order number as soon as possible.
Payment
Which payment methods do you accept? Visa, Mastercard, American Express, Apple Pay and Google Pay
When am I charged? After prescription verification.
Why do some methods need extra steps? For certain methods we send payment details after you order. Follow the instructions in your confirmation email, and contact us if you don’t receive them.
Is my payment secure? Payments are processed over an encrypted connection. We do not store full card numbers on our servers.
Shipping & Delivery
Where do you ship? the United Kingdom, with selected European destinations on request.
How long does delivery take? 2–5 business days after prescription verification and payment clearance.
How much is shipping? £3.95 standard, £6.95 next-day; free over £75. Free over £75.
Will packaging be discreet? Yes — plain, unbranded packaging with no product names on the outside.
How do I track my order? You’ll get a tracking number by email once your parcel ships. Track it at royalmail.com/track-your-item or dpd.co.uk.
My tracking hasn’t updated. Carriers sometimes pause scans for 14 days. If there’s no movement after that, contact us and we’ll investigate.
Returns & Problems
Can I return medication? For safety and legal reasons, dispensed medication cannot be returned or resold once it has left our control — except where it arrived damaged, incorrect, or defective.
My order arrived damaged or wrong. Contact us within 14 days with photos of the item and packaging. We’ll replace it or refund it.
My order never arrived. Tell us after 14 business days past the estimated delivery date. We’ll open a carrier claim and resolve it with a replacement or refund.
Privacy
Who can see my health information? Only staff who need it to process your order. We never sell or rent your data.
How long do you keep records? Prescription and dispensing records are retained for 7 years as required by law.
Support
How do I reach a human? Email sales@betterworldstore.uk or use live chat, Monday–Friday, 9:00–17:00 UK time. Typical reply time: 14 hours.
This page is general information, not medical advice. Always follow your prescriber’s instructions and read the patient information leaflet supplied with your medication.