Last updated: 6 August 2026
Processing Time
Orders are reviewed and dispensed within 14 business hours of prescription verification and cleared payment. Orders placed after 2:00pm UK time, on weekends, or on public holidays are processed the next business day.
Where We Ship
We ship to the United Kingdom, with selected European destinations on request. We cannot ship to PO boxes and freight-forwarding addresses.
Delivery Estimates
| Service | Estimated transit | Cost |
|---|---|---|
| Standard | 2–5 business days | £6.95 |
| Express | 2–5 business days | £6.95 |
| Overnight | Next business day | £6.95 |
Free standard shipping on orders over £75.
Estimates start from dispatch, not from when you order, and exclude weekends and holidays. They are estimates — not guarantees.
Carriers
We ship with Royal Mail Tracked 24/48 and DPD. Signature or age verification may be required on delivery for certain medications.
Discreet Packaging
Every parcel is plain and unbranded. No medication names, dosages, or pharmacy branding appear on the outside. The sender shows as BWS Fulfilment.
Tracking
You’ll receive a tracking number by email at dispatch. Allow [24] hours for the first carrier scan. If tracking shows no movement for 14 business days, contact sales@betterworldstore.uk and we’ll investigate.
Delivery Address
Please double-check your address at checkout. We can change it only before dispatch. Parcels returned to us because of an incorrect or incomplete address can be re-sent, with shipping charged again.
Failed Deliveries & Unclaimed Parcels
If nobody is available, the carrier will [leave a card / attempt redelivery / hold at a local depot]. Parcels unclaimed after 14 days are returned to us; we’ll refund the item value minus [shipping / restocking, if any].
Delays
Weather, customs, carrier backlogs, and stock issues can cause delays. If your order is delayed beyond the estimate, we’ll email you and offer to wait, replace, or refund.
Lost or Damaged Parcels
- Damaged on arrival: photograph the item and packaging and contact us within 14 days. We’ll replace or refund.
- Missing: report it after 14 business days past the estimated delivery date. We open a carrier claim and resolve with a replacement or refund once investigated.
Customs, Duties & Taxes
For international orders, any import duties, taxes, or customs charges are the recipient’s responsibility, as is compliance with local rules on importing medication. Parcels seized or returned by customs are [refunded minus shipping / not refundable] — check your local regulations before ordering.
Split Shipments
If part of your order is out of stock, we may ship what’s ready first and send the rest when available, at no extra shipping cost to you.
Questions
Email sales@betterworldstore.uk or use live chat, Monday–Friday, 9:00–17:00 UK time.